大象传媒

QualityTraining

Revise for your Business Manager Higher with this Bitesize study guide. We'll look at what good quality means - ensuring quality means making sure that products are made to a minimum standard or better. Good customer service is valuable and can lead to increased sales. Find out more about quality standards and symbols, and benchmarking.

Part of Business managementOperations

Training

An apprentice being trained
Image caption,
Training employees can be expensive but will raise the quality of products

This is when all employees are fully trained to perform their job to the standard required by the organisation. Training employees can be expensive but will raise the quality of products.

BenefitCost
Well-trained workers will make less mistakesMay be expensive to pay for staff training
Fewer accidents likelyCertain skills may take time to train and build
Staff may be out of the workplace while being trained; additional cost of replacing worker
BenefitWell-trained workers will make less mistakes
CostMay be expensive to pay for staff training
BenefitFewer accidents likely
CostCertain skills may take time to train and build
Benefit
CostStaff may be out of the workplace while being trained; additional cost of replacing worker