Role of managers
Managers have different jobs or roles they undertake in order to be efficient and effective.
The French miner turned management guru, Henri Fayol, was the first to really ask what management involved. He broke the role of the manager into:
- plan - preparing for the future and create action points
- organise - having resources ready and putting plan into action
- command - ensuring employees are working
- co-ordinate - making sure all departments work together to achieve the end goal or objective
- control - checking the effectiveness and efficiency of the proposed plan
- delegate - entrusting a task or responsibility to another member of staff
- motivate - encouraging staff to give their best
The success or failure of an organisation depends on how effective managers' decisions are.
| Good decision making | Bad decision making |
| increased productivity | employees lose motivation |
| increased profits | production is disrupted |
| growth of the business | increase in customer complaints |
| Good decision making | increased productivity |
|---|---|
| Bad decision making | employees lose motivation |
| Good decision making | increased profits |
|---|---|
| Bad decision making | production is disrupted |
| Good decision making | growth of the business |
|---|---|
| Bad decision making | increase in customer complaints |