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Speaker 1: (ON PHONE) OK, thank you. Bye!

Speaker 2: Caitlin, have you seen that message from Mrs Smart?

She wanted to book an appointment for next week.

Can you have a look if you can fit her in somewhere?

Speaker 1: Yeah that's OK.

Speaker 2: Thank you.

Speaker 1: (TO AUDIENCE) So, Mrs Smart wants a cut and blow dry, and some individual extensions.

We usually book 60 minutes for individual extensions and 45 minutes for a cut and blow dry.

So that's 105 minutes, or an hour and 45 minutes in total.

So 1 hour and 45 minutes, but our appointments are booked in 15-minute blocks.

So, how many blocks do we need to reserve in total?

If I divide 1 hour and 45 minutes into 15-minute blocks, that comes to 7 blocks.

Right, so there's an available block at 10am.

7 blocks will take me to 11:45, but I need another 15 minutes before the next appointment to make sure the station is clean and tidy.

So, actually, that's 8 blocks. However, there's another slot at 12:30, which would run to 2:15, which gives me some time before the 2:30 that's booked in already. That could work.

Speaker: Now, I need to put the appointment into the computer system, but it has to be in the 24-hour clock.

All times that are in the afternoon that are pm are converted to the 24-hour system by adding 12 to the number of hours from 1pm onwards.

So, 1pm is 13, and so on.

Mrs Smart's finish time is 2:15 in the afternoon.

That means it's past the 12 noon mark, so we have to add 12 to the time. 2:15 plus 12 equals 14:15, so 2:15pm is 14:15 in the 24-hour clock system.

Great, I'll book it in.

Speaker 1: I booked in Mrs Smart for 12:30 on Wednesday.

Did you want me to let her know?

Speaker 2: Yes, please. Can you also work out how much she's going to pay?

Speaker 1: Yeah OK, I'll figure it out and then I'll give her a call, OK?

Speaker 2: Thank you so much. Thank you.

Speaker 1: (TO AUDIENCE) Right, so she's having a cut and blow dry with me, and then extensions with Freya, so that's £44.50, plus £135.00.

That's £179.50 altogether.

Speaker 2: (TO OTHER PEOPLE) How're you doing?

Have you managed to call Mrs Smart yet?

Speaker 1: Yeah, so I booked her in at 12:30 on Wednesday.

Speaker 2: OK great, thank you. Well done.