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The company who print the tickets, Quantam also produced the Staples Center Memorial program & printed around 20,000 in 36 hours. Why has printing these tickets taken so long? I would also like to know how Aeg can justify charging full price for a ticket when we would of been getting a show too for the full price, and no, adding a reprint of the memorial program doesn't make up for the £75 plus booking fees either.

What has happened to Watchdog, bring back Julia and Nicky. Is it a variety show or a consumer programme. Did anyone else find it nauseating???

we decided to take a refund for two of three tickets purchased for 1st night ,which we received quite quickly ,for the third we requested the actual ticket which we received by registered post 11/9/09 along with a souvenir copy of the memorial book ,i must say we have no complaints with the service from A E G .

Haven't got mine yet, but my show was for January next year. Though as I got mine from seetickets and have heard nothing from them, I'm a bit concerned.

There's a perfectly simple explanation for the delay in the tickets.
When AEG Live said they began distribution two weeks ago, the word to remember is began. And began slowly.
I work for a Nottingham based ticket company and we haven't got any tickets yet! The plan to have them in and out to our customers by the end of July was never a realistic option.
And even when they get in we'll probably still drag our heels sending them out to customers.

NO TICKETS YET AND WE PAID IN MARCH!!!

I have tried repeatedly to contact them in the last few weeks and they have just ignored my emails and when I call their Premium Rate No. I get disconnected when I get through to the operator!! I think they are avoiding me!!!

we have just recieved our mj tickets and a booklet in the post from ticketmaster today friday 18th sept our actual booking for the event was for saturday 18th july 09 if that helps anybody..

My ticket arrived this morning. Along with a surprise memorial program which I presume only people who elected to receive the tickets would have got. Pleased I chose to get the tickets now instead of a refund. The collectors value increased by the inclusion of the special commemorative memorial program.

Anyone else still waiting for a normal ticket refund????....Still not had mine!!!....Would like to know when i am getting my £170 pounds back please!!.

have'nt received mine and mine was for the opening night

Hi everyone got my tickets last week with the gold memorial program they are worth the wait trust me

I was fortunate to buy four tickets for the 02. After much thought i decided to have the tickets as i am a Micheal Jackson fan. I am disappointed to say i have yet to receive them.....

I bought four tickets for the 18th July show. I applied for a full refund for three of the four tickets and opted for the fourth as a souvenir ticket. The money was refunded to my credit card fairly quickly and I received the souvenir ticket and programme on 18th September. I have been quite happy with the service from AEG, however I think that the ticket could have been despatched sooner, since if the shows had gone ahead as planned, the ticket would have had to have been despatched to me before the middle of July. All in all I'd give it all back to have seen Michael live in concert!

Ordered 3 tickets to 3 different shows - hoping one of them will be the one...

Requested memorial ticket to all 3 of them (not a refund!)before end of July...August gone by..no ticket..Sept almost gone by no tickets..

The response I get for my inquiry "we can not tell you when the tickets are going to be printed or dispatched as we don't have that information" For my question "When do you think you will have that information" the answer is "I dont know"
More than 2 months on no tickets but my money is still being used by TM- cheap credit for them it seems.

I am currently living overseas (Sydney) making international calls trying to get information and I am not even being offered an apology for the delay or the possibility of email communication to cut reduce phone cost and time zone issues.

Not happy with Ticketmaster and therefore I pledge to significantly reduce their NPS by telling everyone in all corners of the globe to avoid purchasing any tickets from Ticketmaster in the future due to the extremely negative, non responsive attitude and complete lack of cutomer service.

I have today learned that there will be a special screening in Los Angeles for This is it, where 500 of these lenticular tickets will be given away to the first 500 in the queue for free, Aeg really know how to add insult to injury to those who have paid for these tickets already.

I think ticketmaster's customer service has a lot to answer for I have now sent quite a few emails with no reply.

I oringinally requetsed one refund and one ticket, as my friend wanted the refund. Then she changed her mind, as it was not clear I filled out the form more than once.

I have tried to contact ticketmaster to confirm how many tickets I am receiving and just haven't had a reply. I have had no refund either so I am asuming that I will receive two, but I have a strange feeling they will only send one and I am going to have to argue for the refund or further ticket.

I can't believe it has taken this long. My tickets were for 3rd September (turned out to be his funeral date) I will update when they arrive

Still waiting for my tickets!!! Really fed up :(

I am still waiting, I called ticketmaster yesterday and was advised these had only just been printed on the 21st September!!!!
I'm a little disgusted at AEG at the time they have taken to issue these, considering they have taken the funds from us all and by now if MJ was still alive we would have had these.
I would also like to have known that they were sending us copies of the memorial programme as I wouldnt have paid out £150 for a copy!!!

I also am disgusted that LA fans are now able to get these lenticular tickets for the cost of the cinema ticket for the film. How insulting, I paid £75 per ticket !!! this is not fair and a total disgrace to MJ and his fans

Oh and it appears that instead of everyone getting different designs as should be. one of eight designs, that they have printed everyone up the same design!!!

Still waiting (10 days later since I posted on here) for my opening night tickets. I think a 3 month wait is quite long enough for tickets that are just souvenirs, after all its not a wait for a concert anymore, of which if they had gone ahead tonights would have been number 27 just shows how long people have waited.

I would also like to know why, when we were asked if we wanted souvenir tickets, was'nt everybody charged the same price because some people only paid £50.00 for their tickets plus we were all charged £9 booking fee which is a higher booking fee than I have paid for other concerts at the O2.