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This week on Rogue Traders, we're looking at Brett Clarke of Sutton Coldfield Roofcare, based, unsurprisingly, in Sutton Coldfield. We've heard from a number of his unhappy customers who have been appalled by his company's shoddy workmanship. Some have even secured judgments against him at the small claims court, but Clarke has ignored demands to pay them back, defying even bailiffs...

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If you're having problems with your electrics, plumbing or heating then you're probably going to want a local and fast response. Well be careful what you wish for because one company which advertises just that is 1st ACCESS LTD based in Ilford, and although they may respond quickly, we've found out that they're far less punctual when it comes to fixing your problems - and that could cost you dearly.

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Rogue Traders have been investigating a sales ploy called bait and switch. It's a classic rogue tactic for selling goods and services of all kinds.

First off, you get an attractive offer. Like a new motorcycle for just £500! Wow, you think, that sounds great! But the 500 quid bike is not all it might have been. Too late! You have taken the bait, are hooked in and a salesman is intent on focusing your attention on something at a much higher price. It works because you can feel duty bound to buy something - especially if it's a persuasive salesperson. The scam works so well the government made it illegal. The company we have investigated don't sell vehicles. They sell carpet and furniture cleaning services...

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