Summary of complaint
We received complaints about technical problems with 大象传媒 Weather data and inaccurate forecast details for large wind speeds and temperatures.
Our response
The 大象传媒 Weather website and app are experiencing a data fault issue, leading to incorrect forecasts of hurricane force winds in the UK and across the globe. This problem was caused by a third party supplier and we are working hard to fix the problem. We have acknowledged this fault issue across TV bulletins, social media and online, so our audience is aware and kept up to date. We recognise there is huge interest in weather today and this is incredibly frustrating. We apologise and are working with our supplier to fix this as soon as possible.