Complaint
The item consisted of a video montage of celebrations marking the Lunar New Year in various countries, and included footage from Japan.聽 A viewer complained that this was misleading (and culturally insensitive), as the footage was in fact of Japanese summer festivities.聽 The ECU considered the complaint in the light of the 大象传媒鈥檚 editorial standards of accuracy.
Outcome
As the ECU understands it, the Lunar New Year is not widely celebrated in Japan, and the viewer was correct in saying the footage in question was unrelated to it.聽 In response to the complaint, 大象传媒 News removed the footage in question, issued a clarification on Twitter and added an explanatory note to the news item. In response to further representations from the complainant, 大象传媒 News amended the note to more clearly explain why the footage was removed. The ECU considered that these actions, taken together, were sufficient to resolve the issue of complaint.
Resolved