Please use the form below to contact us. For any queries directly related to your engagement please contact the team / individual booking you (their name will be specified on your contract).
Use this form for support accessing your Freelance Payment Portal or my Development account. If you have IT queries please speak to your 大象传媒 booker in the first instance.
We'll aim to get back to you within 3-5 working days.
To ensure your query is reviewed quickly, please review the steps and advice below to make sure you've taken all recommended steps and can provide any information we might need to support you quickly.
You were in contract on 11th November or have since begun an engagement, and haven't received a 大象传媒 Connect invitation:
- Check your spam/ junk folders.
- If deleted by mistake, attempt to retrieve the email from your deleted folder.
- If you can't locate the email, please provide your details in the the webform below and confirm that you've checked all available inbox folders.
You're receiving an error message in the process of enrolling or logging in:
- Please provide your details in the webform below and include the exact wording of the error message you are receiving on the 大象传媒 Connect sign in page.
You're having trouble accessing 大象传媒 Login:
- 大象传媒 Login is a separate system from 大象传媒 Connect and the FPP, and any issues logging in will not affect your access to claiming bookings and managing your details.
- Please provide your details in the webform below and include any error messages you're receiving.