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Please continue to accept and claim your payments as normal prior to Friday 8th November on the current Freelance Payment Portal.

Freelancer FAQ's

What has changed?

The way you access the Freelance Payment Portal (FPP) has changed to include the use of a new multi-factor authentication solution, ´óÏó´«Ã½ Connect, to provide additional security and self-service. The FPP has been moved to a new technical platform to give you a more intuitive and streamlined experience.

When did this change happen?

The changes to the FPP and introduction of ´óÏó´«Ã½ Connect went live on Monday 11th November.

When do I register for ´óÏó´«Ã½ Connect?

You do not need to take any action until you receive the registration email. All emails will be sent to the personal email address provided by you to your ´óÏó´«Ã½ contact.

If you had an ongoing engagement which began before Monday 11th November and you have had your booking confirmation email, you should have received the ´óÏó´«Ã½ Connect registration email on Monday 11th November.

If you’re ´óÏó´«Ã½ Engagement is after Monday 11th November, you will receive your booking confirmation email with your terms and conditions first followed by your ´óÏó´«Ã½ Connect registration email.

Do I need new log-in details now that the FPP has been upgraded?

The previous portal login information is no longer valid for ´óÏó´«Ã½ Connect and upgraded FPP.

You will need to register with your personal email address and set up a new password. The steps to register for ´óÏó´«Ã½ Connect can be found . Please do not use your ´óÏó´«Ã½ email address to register for ´óÏó´«Ã½ Connect as you may lose access to the portal if you are no longer engaged by the ´óÏó´«Ã½.

I have recently changed my email address. How do I let you know?

If you have changed your email address, you will need to raise a ticket via the following webform requesting for the email address to be updated on our systems.

Once you have received confirmation that the email address has been updated you will receive the ´óÏó´«Ã½ Connect invitation from the following email address bbc.connect@ccs.bbc.co.uk.

I haven't received a ´óÏó´«Ã½ Connect invitation in my personal email inbox.

Please check your spam/junk folders in your inbox as the email address (bbc.connect@ccs.bbc.co.uk) may be captured as spam. If you had an active engagement over the date of 11th November, or have started an engagement since then, and haven't received the ´óÏó´«Ã½ Connect invitation email, please check with your booker that the email address held on record for you is correct. If it isn't, please get in touch with us here.

I have deleted the ´óÏó´«Ã½ Connect invitation email. How do I register now?

Check 'deleted' folder: Look in your email account's deleted folder to see if you can recover the ´óÏó´«Ã½ Connect invitation email.

Forgot Password: If you can't find the email, you can follow the link to ´óÏó´«Ã½ Connect and use the "forgot password" option. This will resend the invitation for ´óÏó´«Ã½ Connect.

Contact Support: If neither of these steps work, please contact us for further assistance.

What authentication methods can I use?

The first time you access ´óÏó´«Ã½ Connect you will be asked to complete two-factor authentication by having a one-time passcode sent to your email address. You can choose to continue using this method of authentication for logging in in future, or you can choose to use an authenticator app (e.g. ForgeRock, Google Authenticator, Microsoft Authenticator).

What if I accidentally delete my authenticator app?

Reinstall the app and re-add your account using the details previously provided.

I am VAT registered. How do I claim VAT on my payments?

Check out the guide on adding your VAT registration number here. When you claim your payment there will be an option to add VAT to the payment you are claiming. Once selected you will need to select the VAT declaration box before submitting your claim.

What happened to the information held on the current FPP?

All information held on the current FPP has been migrated across to the upgraded FPP. This includes:

• All booking information
• All payment history
• Any active engagements and future-dated payment lines to be claimed.

Is ´óÏó´«Ã½ Connect the same as ´óÏó´«Ã½ Login?

No, ´óÏó´«Ã½ Connect is solely used to access the FPP. ´óÏó´«Ã½ Login will continue to be used for other systems, including mandatory training.

Using the Forgot Password function

Your ´óÏó´«Ã½ Connect password can only be changed once every 24 hours. 

What should I do if I encounter an issue?

If you are experiencing a technical issue with ´óÏó´«Ã½ Connect or the FPP, you need to contact us via this form. Our service desk is on hand to support you with any queries.

Are there any training materials available?

Training materials are available for both ´óÏó´«Ã½ Connect and the FPP. These include:

• Freelance Payment Portal – Freelancer Helpcard
• Freelance Payment Portal – Agent Helpcard

The FPP screen is appearing as black and I am unable to see the buttons clearly

To resolve this issue please follow the below steps:

1. Locate and click onto the User icon, followed by settings
2. From the pop up, Select Appearance, then ´óÏó´«Ã½ V3 Theme – Fiori before clicking save
3. Reload ´óÏó´«Ã½ Launchpad/FPP and this should have resolved the theme issues

Agent FAQ's

I am an agent representing freelancers

What has changed?

The way you access the Freelance Payment Portal (FPP) has changed to include the use of a new multi-factor authentication solution, ´óÏó´«Ã½ Connect, to provide additional security and self-service. The FPP has been moved to a new technical platform to give you an easier and streamlined experience.

When did this change happen?

The changes to the FPP and introduction of ´óÏó´«Ã½ Connect went live on Monday 11th November.

When do I register for ´óÏó´«Ã½ Connect?

You do not need to take any action until you receive the registration email. Here’s what you can expect now that the system is live. All emails will be sent to the agent email address provided by you to your ´óÏó´«Ã½ contact.

• If you represent a freelancer with an ongoing engagement which started before Monday 11th November and you have received the booking confirmation email: You should have received the ´óÏó´«Ã½ Connect registration email on Monday 11th November.

What do I do now?

• If a freelancer you represent has an active engagement, you can continue to accept and claim their payments on the upgraded FPP.

Will I still have visibility of booking and payment history on the new FPP?

Yes, all the booking and payment information that was on the current FPP has been migrated across to the upgraded FPP.

What if my client is part way through an engagement when the FPP goes live?

Bookings which had been accepted prior to go-live do not need to be accepted again in the upgraded FPP. You will need to register on ´óÏó´«Ã½ Connect to log into the new FPP, then you can continue to claim any outstanding payments. PAYE bookings accepted in the old FPP will continue to auto-claim as usual once accepted.

Can I download invoices on the new portal?

Yes, there is the option to download a PDF invoice and also print any invoices.

What should I do if I encounter an issue?

If you are experiencing a technical issue with ´óÏó´«Ã½ Connect or the FPP, you need to contact us via this form. Our service desk is on hand to support you with any queries.

Are there any training materials available?

Training materials are available for both ´óÏó´«Ã½ Connect and the FPP. These include:

• Freelance Payment Portal – Freelancer Helpcard
• Freelance Payment Portal – Agent Helpcard

Troubleshooting

´óÏó´«Ã½ Connect login details

To register for ´óÏó´«Ã½ Connect you will first receive the invitation to register which you will need the following details:

• Personal email address
• Set up your password when prompted.

The previous freelance payment portal details will not work as they are no longer valid to access the upgraded portal.

Password reset:

´óÏó´«Ã½ Connect will only allow for the password to be reset once every 24 hours. When you select forgot password you should automatically receive the email. Please check your junk/spam folders if the email does not appear in the main inbox of your email.

´óÏó´«Ã½ Connect error messages:

If you receive any of the below error messages please complete a webform stating the error message that is appearing on the ´óÏó´«Ã½ Connect page.

• Activation link is not working 'Your email activation link is invalid or has already been used.'
• Two factor authentication error - 'Please wait for 3 minutes from the last requrest before you request a new code'
• ´óÏó´«Ã½ Connect Error 'Passwords can only be changed once every 24 hours.'

´óÏó´«Ã½ Connection activation link has expired:

The ´óÏó´«Ã½ Connect registration link is only valid for 14 days after this it will expire. If you click on the link a new one will automatically be sent within the hour. Please check your junk/spam folders for the new link to use to register for ´óÏó´«Ã½ Connect.

´óÏó´«Ã½ Connect invitation not received scenarios:

I have completed my booking and just received my contract but not a ´óÏó´«Ã½ Connect invitation:

If your booking has been raised retrospectively after the work has already been completed, this may cause a delay to sending out the ´óÏó´«Ã½ Connect invitation. If you have not yet received the invitation please complete the following webform with these details.

´óÏó´«Ã½ Connect invitation has been sent to your ´óÏó´«Ã½ Email address:

We understand that in some instances the ´óÏó´«Ã½ Connect invitation has been sent to and received into the ´óÏó´«Ã½ email address. The details will need to be updated in the background to re-trigger the invite to be sent to the personal email address for you to register. Please raise a webform request here and provide these details.

Future dated engagement:

If you have received your contract for a future dated booking i.e due to start more than 2 weeks in the future you will receive the ´óÏó´«Ã½ Connect invite 14 days before the contractual start date to register and access the portal to accept your contract. If you have not received your invitation in those 14 days please raise a webform detailing this.

If you had engagement prior to April 2024 and require access to the freelance payment portal, please raise a webform ticket requesting access.

We hold an old email address on the system, therefore you have not received the ´óÏó´«Ã½ Connect invitation.

If we hold an old email address for you on our system then then ´óÏó´«Ã½ Connect invitation will be sent to that email address. To get this updated fill in the below webform with the following details:

• Old email address held on the system, not received the ´óÏó´«Ã½ Connect invite
• The email address you would like us to update on the system for the invite to be sent to.

Updating bank details on the Freelance Payment Portal

If you are trying to update your bank details and cannot type over the existing details, you will need to:

1. Select the "cancel" button
2. Re-enter the bank details tile
3. You will then be able to type in your new details as normal.