Why have I been asked to complete a pop-up survey?

We use pop-up surveys across bbc.co.uk to gather feedback from you, the people using our web pages. The surveys help us improve our services and we really value people taking the time to complete one.

Image of the pop-up survey invite. The two options are 'No thanks' on the bottom left, and ''Take survey' on the bottom right

Usually, a message will appear on a webpage asking you to share your thoughts on our website.聽You can select either yes or no.

What should I do if I see a pop-up I think is suspicious?

Such messages, which might offer you the chance to win something, won鈥檛 be authorised by the 大象传媒. They will most likely be the result of a virus or undesired download from another source.

In this case, check your security software is up to date before checking your device for viruses and malware. You can also report it to us, but be aware we cannot do anything to prevent these messages or provide support as the issue will be with the device you鈥檙e using.