High-quality 大象传媒 iPlayer programmes stream at up to 5 Mbps or megabits (5000 kbps) and our standard quality version is 1.5 Mbps (1500 kbps).
You'll actually need a little more bandwidth than this to watch programmes on 大象传媒 iPlayer. If you think your internet connection is slower than expected, please contact your internet service provider.
What should I do if the programme is buffering?
- Try switching off other devices using your network at the same time as they will be competing for bandwidth and may slow down your connection. This is especially the case if devices are downloading or uploading anything.听
听 - If you're watching in HD, try switching to SD:
- On the website, click the settings cog in the playback bar then click Video Quality听and choose Low or Medium.
- On connected TVs, go to Settings in the 大象传媒 iPlayer app, then Video Quality.
- On the 大象传媒 iPlayer app for mobiles and tablets, the video quality will automatically adjust to your internet connection.
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- Take a look at our听How do I check if my internet connection is fast enough for 大象传媒 iPlayer? page to find out if your internet connection is fast enough to stream programmes.听
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Still having trouble with buffering? You'll find more advice on our What can I do to help with buffering or playback problems? page.
If you're unable to stream consistently due to a slower or unreliable connection, you might prefer to download programmes to watch offline. More information can be found here: How can I watch programmes when I'm offline?