Why am I seeing a message ‘Please update your browser’ when I try to play ´óÏó´«Ã½ video?

We’ve recently released a new player for iPlayer on the Web platform, which all our products are moving to. The new player optimises for different screen sizes and uses the latest standards and technologies for web products.

Your device is using the legacy player if you see either of these messages:Ìý

  • Please update your browser
  • This is ´óÏó´«Ã½ iPlayer’s basic version

Do I have to update my browser to continue watching programmes on iPlayer?

No, you will still be able to watch all programmes on iPlayer with the legacy player. However the legacy player does not have the full functionality of the new player.

How is the legacy player different from the new player?

From the end of July 2023 there will be reduced functionality in the legacy player including the removal of auto-play, no recommendations at the end of playback and the removal of specific buttons to restart live content and skip trailers.

What do I need to do to get the new ´óÏó´«Ã½ player?

1. Find out your device's operating system and browser.

  • What you need to do depends on the operating system on your device. (The operating system controls the device's hardware and software).
  • Find this out by checking through your device's internet browser (read our external links policy).
  • You can find the version of your browser by selecting ‘help → about’ in your browser.


2. Based on your operating system and browser, follow these instructions:

Operating system Instructions
iOS pre 15.4 If your phone or tablet has an iOS version pre 15.4, you will need to upgrade your operating system to at least 15.4 (following the vendor's guidance).
Apple Mac pre-10.15 If your device has an operating system pre 10.15, you will need to upgrade your operating system to at least 10.15 (following the vendor's guidance).
Google Chrome If your device has a browser with a pre version 86, you will need to upgrade to at least version 86 to get the new player (following the browser vendor's guidance).
Microsoft Edge If your device has a browser with a pre version 86, you will need to upgrade to at least version 86 to get the new player (following the browser vendor's guidance).
Mozilla Firefox If your device has a browser with a pre version 85, you will need to upgrade to at least version 85 to get the new player (following the browser vendor's guidance).
Safari If your device has a browser with a pre version 15.4, you will need to upgrade to at least version 15.4 to get the new player (following the browser vendor's guidance).

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