http://bbc-iplayer-help.local/ en http://bbc-iplayer-help.local/questions/need-more-help/s4c-help <span>How can I get help with S4C on ´óÏó´«Ã½ iPlayer?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>For any <strong>help, enquiries</strong> or<strong> complaints</strong> about S4C content, please contact S4C directly: <strong><a href="https://www.s4c.cymru/en/contact-us/">S4C Support</a></strong>.<br />  </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:42:28 +0000 Anonymous 4694 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/need-more-help/report-prog-problem <span>How can I report a problem with a programme?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>First, check the <strong><a href="/iplayer/help/known-issues">known issues page</a></strong> to see if the problem you've spotted is already listed.</p> <p>If it’s not, get in touch via our <a href="/iplayer/help/contact-iplayer-help" title="´óÏó´«Ã½ iPlayer: Contact Us"><strong>webform</strong></a> or our <strong><a href="/iplayer/help/questions/need-more-help/live-chat" title="´óÏó´«Ã½ iPlayer Help - Webchat">live chat service</a></strong>. Please tell us: </p> <ul><li>The name of the programme</li> <li>What episode it is (title and/or date)</li> <li>Whether you're experiencing the problem on the website, the mobile/tablet app or on the TV app</li> <li>Whether you're watching live, on demand or as a download</li> </ul></div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:44:09 +0000 Anonymous 4778 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/need-more-help/sounds-help <span>Where can I get help and support with ´óÏó´«Ã½ Sounds?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>For help with and information about ´óÏó´«Ã½ Sounds, please visit the <a href="/sounds/help/"><strong>´óÏó´«Ã½ Sounds help site</strong></a>.</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:44:09 +0000 Anonymous 4800 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/need-more-help/live-chat <span>Can I contact you using Live Chat?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>Yes, you can! With live chat you can have a conversation with an iPlayer support agent to help solve any problems or answer your questions quickly. </p> <h3><br /> When is live chat available?</h3> <p>When we are here, you'll see the Live Chat button on the right-hand side of the screen. Otherwise, you can still get in touch with the team by clicking <strong>Contact Us</strong> below. You might also find the answer to your question elsewhere on our help site.</p> <h3>How do I use live chat?</h3> <p>Across the Help Site, just click on the live chat icon (on the right of the page), and you’re off!<br />  </p> <p><img alt="Image of the help site with the Live Chat icon highlighted on the right hand side" data-entity-type="file" data-entity-uuid="573c6ef7-6532-4590-8e17-8ca8d226ab79" src="http://bbc-iplayer-help.local/sites/default/files/inline-images/LiveChat1.png" width="1927" height="702" loading="lazy" /></p> <h3>When we don’t know the answer...</h3> <p>While we’ll try our best to help you and answer your questions, there will be times when we won’t be able to find an answer – we get asked an incredible amount of questions – and we’ll need to check for ourselves. When this happens, we’ll take your contact details and email you back later.</p> <h3><br /> How can I get help when live chat isn't available?</h3> <p>If you can't find the answer you're looking for on our help site, and if no Live Chat agents are available, you can contact us via our <a href="/iplayer/help/contact-iplayer-help/#/Need%20more%20help?">web form</a>. Please tell us as much information as possible about any issue you're having and we will get back to you via email as soon as we can.</p> <h3><br /> Let us know how we did!</h3> <p>If you do take part in a live chat session, please provide feedback – it takes less than a minute and will help us to improve the service.</p> <p> </p> <p> </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:47:06 +0000 Anonymous 4964 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/need-more-help/general-enquiries <span>Do you have a help site for programme enquiries and the ´óÏó´«Ã½ in general?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>Yes, the <strong><a href="http://www.bbc.co.uk/contact/questions/">´óÏó´«Ã½ Questions site</a> </strong>lists answers to commonly asked questions about our latest programmes as well as general information about the ´óÏó´«Ã½ and the services we offer.</p> <p>For more information about a specific programme, check that programme's website. To find a programme's website, head to the <a href="/programmes/a-z" title="´óÏó´«Ã½ Programmes: A-Z"><strong>A-Z programme directory</strong></a>.</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:50:03 +0000 Anonymous 5177 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/need-more-help/contact <span>How can I contact ´óÏó´«Ã½ iPlayer Support or give feedback?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>We try to keep our help site up to date with the latest issues and guidance. However, there may be times when you can’t find an answer to your question or you’ll need to contact us if you’re experiencing an issue that’s not listed. Here's how to get in touch:</p> <ul><li> <h3>Live chat</h3> <p>With live chat you can have a conversation with a ´óÏó´«Ã½ iPlayer support agent in real-time to help solve any problems or answer your questions quickly. Check our <strong><a href="/iplayer/help/questions/need-more-help/live-chat" title="Can I contact you using Live Chat?">Can I contact you using Live Chat?</a> </strong>page to find out how to use live chat.</p> </li> <li> <h3>Webform</h3> <p>If you can't find the answer you're looking for on the help site or our live chat agents aren't available, <a href="/iplayer/help/contact-iplayer-help" title="´óÏó´«Ã½ iPlayer Help: Contact"><strong>leave us a webform</strong></a>. Just click "Contact Us" at the bottom right of any FAQ to reach the webform. You can use our webform to <strong>report an issue</strong>, <strong>leave feedback</strong>, <strong>ask a question</strong>, <strong>make a suggestion</strong>, or <strong>make a complaint</strong>. We'll get back in touch with you via email as soon as we can.</p> </li> </ul><p>Remember to check our <a href="/iplayer/help/known-issues/" title="´óÏó´«Ã½ iPlayer Known Issues"><strong>known issues page</strong></a> if you've spotted an issue as we might already be aware of it. You'll also find updates on the issues we're aware of. <br />  </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:50:44 +0000 Anonymous 5201 at http://bbc-iplayer-help.local