Amazon promises fix for creepy Alexa laugh

Image source, Amazon

Image caption, Amazon's Alexa is finding something funny, and scaring some users
  • Author, Dave Lee
  • Role, North America technology reporter

Amazon鈥檚 Alexa has been letting out an unprompted, creepy cackle - startling users of the best-selling voice assistant.

The laugh, described by some as 鈥渨itch like鈥 was reported to sometimes happen without the device being 鈥渨oken鈥 up.

Others reported the laugh occurring when they asked Alexa to perform a different task, such as playing music.

"We鈥檙e aware of this and working to fix it,鈥 Amazon said.

"In rare circumstances, Alexa can mistakenly hear the phrase 'Alexa, laugh'.

"We are changing that phrase to be 'Alexa, can you laugh?' which is less likely to have false positives, and we are disabling the short utterance 'Alexa, laugh'.

"We are also changing Alexa's response from simply laughter to 'sure, I can laugh' followed by laughter."

Voice assistants like Alexa are designed to respond or act only when prompted with a wake word, which in this case is 鈥淎lexa鈥 or 鈥淎mazon鈥.

But some people have suggested the glitch happened without any prior interaction, spooking Alexa owners.

"WHY DID MY ALEXA JUST LAUGH OUT OF THE BLUE?!?!?!?鈥 wrote one user on Twitter.

Another wrote: "Lying in bed about to fall asleep when Alexa on my Amazon Echo Dot lets out a very loud and creepy laugh... there鈥檚 a good chance I get murdered tonight.鈥

The use of voice assistants in the home is often met with caution due to their nature - voice commands are recorded and sent to the cloud for processing, a system that stokes a fear of eavesdropping, unintended or otherwise.

Incidents like this, where an assistant seems to rebel against its owner, naturally further this concern. That said, most users on social media have reacted with humour, drawing parallels with HAL 9000 from the 1968 film 2001: A Space Odyssey.

鈥淚鈥檓 sorry, Dave,鈥 the machine famously said. 鈥淚鈥檓 afraid I can鈥檛 do that."