Virgin Media goes offline for thousands
- Published
Virgin Media, one of the UK's largest broadband providers, has gone offline for thousands of users.
Intermittent outages began just after 17:00 BST on Monday, coinciding with the government daily coronavirus press briefing.
The Downdetector service recorded more than 30,000 reports - some said service resumed quickly but others reported ongoing issues hours later.
Virgin said the problem was fixed as of Tuesday morning.
A Virgin Media spokesman told the ´óÏó´«Ã½ on Tuesday the issue "saw broadband drop for a minute or so every hour or two and then restore".
"We identified the problem and it's now fixed as of earlier this morning. This wasn't a constant loss of service, it was intermittent," he added. The firm believes the problem was caused "by a technical fault in our core network".
Some users had reported brief outages continuing into the early hours, causing problems for services - such as customer service chats and online video games - which require a persistent connection.
Allow Twitter content?
This article contains content provided by Twitter. We ask for your permission before anything is loaded, as they may be using cookies and other technologies. You may want to read and before accepting. To view this content choose ‘accept and continue’.
Virgin Media's website had estimated problems would not be fixed until Tuesday morning for some UK postcodes.
Downdetector indicates that other UK broadband providers - including Sky, BT, TalkTalk and Vodafone - experienced problems for a brief time shortly after midnight, but it is not known whether this was related to Virgin's problem.
- Published5 March 2020
- Published6 March 2020
- Published30 March 2020
