Watchdog on The One Show
Matt Allwright and Nikki Fox investigate your consumer issues whilst keeping you up to date with the latest scams and advice, every Wednesday at 7pm on The One Show. To contact us email watchdog@bbc.co.uk, tweet us or send us a message on Facebook .
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Wave Spas - November 2024
We've heard from viewers who have encountered problems with the hot tub company Wave Spas.
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Advice on Spray Foam Installation
Consumer advice on spray foam installation following our Home Logic investigation
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Home Logic - October 2024
Watchdog investigates Home Logic's spray foam installation and sales methods
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Nationwide Vehicle Rentals - October 2024
Watchdog has heard from customers who haven't been receiving refunds
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Belvedere Clinic - October 2024
Watchdog investigates Belvedere after we hear from people who have been left out of pocket
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WeSwap - September 2024
Below is a response we received from currency exchange platform WeSwap.
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O2 - September 2024
A response we received from O2
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P&O - September 2024
We are looking at a P&O Cruises policy update that has left passengers disappointed
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Octopus Energy - September 2024
We've heard from viewers that Octopus Energy is taking away extra credit from customers
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TUI - September 2024
Watchdog investigates travel company TUI after a number of customer complaints
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Anglian - August 2024
Watchdog investigates Anglian Home Improvement
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Butlins- August 2024
We hear from the seaside resort chain Butlins, following a spate of customer complaints.
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esure - July 2024
We hear from insurance provider esure who have received customer service complaints
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Swift - July 2024
We spoke to Swift customers who have complained about their faulty motorhomes
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Bespoke Bathing- July 2024
Watchdog investigates bathroom renovators Bespoke Bathing.
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Bionic - June 2024
Watchdog investigates energy broker Bionic
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ParcelHero & UPS - June 2024
ParcelHero and UPS respond to customers who have been hit with additional fees
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Maleth Aero / P&O ROR - June 2024
Watchdog investigates fly-cruise holidays with P&O and how some are awaiting compensation
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On The Beach - May 2024
We investigate claims that viewers's bookings were changed without their knowledge
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viagogo - May 2024
Watchdog investigates ticket seller viagogo
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Laser Clinics - May 2024
We've heard from viewers looking for refunds after sudden Laser Clinics shop closures.
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Vrbo - May 2024
Watchdog investigated popular travel website Vrbo
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Many Pets - April 2024
Watchdog investigates pet insurance premiums
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Cinch - April 2024
We put some questions to car dealer Cinch.
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The Royal Mail and The Post Office 鈥� Counterfeit Stamps - April 2024
Watchdog investigates complaints about counterfeit stamps
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Revolut - April 2024
Watchdog investigated claims that Revolut is not doing enough to protect its customers.
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A Shade Greener LTD
Watchdog investigated complaints from viewers with regrets about getting solar panels
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AI Voice Scams
Watchdog conducts an AI experiment to accurately replicate voices from 2 minutes of speech
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AnyVan response 2023
Watchdog investigated customer complaints about AnyVan. Its full response is here.
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AXA
Some AXA insurance customers say there have been delays following subsidence claims.
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B&Q Verified sellers
Viewers complaining about products bought from the B&Q marketplace website.
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Cazoo - Clarification
Cazoo are the official sponsor of the English Football League with branding at all clubs.
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Companies House
A street with 48 firms on the Companies House register, which was news to it鈥檚 residents.
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EMS Air Ambulance
EMS Air Ambulance
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Evri: Missing Parcels
We spoke to Evri customers with video footage they believe shows couriers stealing parcels
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Facebook Marketplace
We heard complaints of fake bank apps being used by scammers on Facebook Marketplace.
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Help to Buy
We heard complaints about difficulties receiving documents from the Help to Buy Scheme.
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Leaseholder Problems
We heard from many leaseholders with increasing service fees who questioned those charges.
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Lexus Car Security
Watchdog investigated reports of an increase of car theft of Lexus and Toyota motors.
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Lost Ashes, CVS Group
Watchdog viewers told us their dog鈥檚 ashes have been lost following cremation.
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Meet and Greet Parking
Meet and greet parking customers experienced serious issues when collecting their cars.
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Microsoft information
How to set up Microsoft two-step verification
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MyIntensiveCourse
Learner Drivers told us of frustrations getting refunds after delays to their courses.
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Not My De-Fault
Some customers are wrongly being issued negative markers on their credit files.
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O2 : Revisited
Viewers told us they鈥檇 been signed up to accounts with O2 without their knowledge.
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Revolut
Revolut customers told Watchdog of concerns over the companies in- app fraud warnings.
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Sensory Education Ltd
Sensory Education Ltd customers complained to us about toys arriving broken or not at all.
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Servicing Stop
Some viewers say they were left with incomplete work on their cars despite paying upfront.
