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• The firms the FCA authorise must have a process in place for resolving complaints. Details are available on their ‘How to Complain’ .
• Consumers can check the to make sure a firm is authorised and obtain details of where to make a complaint.
• If you’re a consumer who feels like they’ve been treated unfairly by a financial business, or are unhappy with a financial service, you can find out more about your right to complain .
• If customers are unhappy with the response from the company, they can complain to the
• If you’re looking for help with your finances, go to , or .
• Go for the template to help your write your complaint letter.
• Check if a company in going insolvent and find the administrators details .