大象传媒

We all rely on banks to manage our money securely but in the past year the number of formal complaints about the way they handle our finances has risen by 16%. One unhappy bank customer is Frances Griffiths from Denbighshire. When her partner Robert died unexpectedly, the home they shared in Spain was sold. In February, Frances paid a cheque for more than 拢30,000 into her local NatWest bank, but four months on the money still wasn't in her account, leaving her struggling financially. Reporter Rachel Treadaway-Williams investigates the mystery of Frances's missing cheque. With many of us counting the pennies at the moment, a night out with friends in a bar or restaurant may seem like an expensive luxury. So can you still have as much fun without leaving the house? Lucy has challenged three party lovers to leave their dancing shoes at home and each host a different themed night-in. Their guests will judge them on the originality, fun and cost of their party - who will win? When Lynn and Gary Williams from New Tredegar bought their second hand Ford Focus they paid in full with their debit card. In May this year the car was written off in a bizarre accident but the Williams's insurers Tesco only paid them half of the value of their vehicle. The rest was paid to a finance company called Creation Consumer Finance. But Lynn and Gary had never heard of the company and had never taken out a loan against the car! Can X-Ray solve the problem? And with summer holidays looming, many people are searching for fun ideas to entertain the children or grandchildren without breaking the bank. Rachel visits two families - the Howards from Llanfaethlu on Anglesey and the Parkers from Hensol in the Vale of Glamorgan - and gives them each a video camera to see if they can find a