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Rating your solicitor, and your restaurant - we report

Giles Coren adds a new score to his food reviews - sustainability. Is there an appetite? And should solicitors be more open to critical consumer ratings sites?

Solicitors are the latest profession to be up in arms about a website which invites dissatisfied clients to air their grievances online. We examine their complaints and ask whether their methods of dealing with unhappy customers are effective enough anyway.
We've heard little but gloom and doom from the high street in recent weeks so how do we explain figures out this morning which show a very sharp rise in sales over the past month?
And why restaurant critic Giles Coren has added a sustainability score to his outspoken reviews.
Plus the posties who deliver some letters against all the odds.

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57 minutes

Last on

Thu 21 Jul 2011 12:00
大象传媒 Radio 4 FM

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Chapters

  • Retail and Consumer Round Up

    Retail spending is up, Scottish and Southern have raised their energy prices and another holiday company has collapsed. Pauline McCole reports.

    Duration: 08:26

  • Housing Benefit Cuts

    The Child Poverty Action Group is launching a legal challenge against the Coalition government鈥檚 plans to cut housing benefit.

    Duration: 05:15

  • 'Solicitors from Hell'

    The Law Society are pursuing a class action against the man behind the website 'Solicitors from Hell', but is it providing a valuable consumer service?

    Duration: 10:34

  • Sustainable Restaurants

    Why restaurant critic Giles Coren has added a sustainability score to his outspoken reviews.

    Duration: 11:12

  • Polyclinics

    Polyclinics cost 拢250 million to set up, so why 3 years later are some being scrapped?

    Duration: 08:37

  • Postie Follow Up

    More tales of how vaguely addressed letters reach their destination.

    Duration: 03:38

  • Rural Broadband

    Ofcom have told BT to cut rural broadband costs to increase competition. Will this mean a better service for customers?

    Duration: 03:34

Broadcast

  • Thu 21 Jul 2011 12:00
    大象传媒 Radio 4 FM

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