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Reinventing the hi-fi with Bower & Wilkins

Equality and Human Rights Commission on home care for the elderly; how one company is reinventing the traditional hi-fi and what can companies do about negative reviews online?

Almost 500,000 elderly people receive essential care in their own homes paid for by their local authority. Whilst many of them get excellent home care the experience is not universal. A report by the Equality and Human Rights Commission has uncovered significant shortcomings in the way that care is supplied by local authorities.

TripAdviser has been in the news because of the growth of negative reviews by disgruntled customers. But this week we hear that many of those disgruntled customers are demanding payment to remove a negative review. What can companies do to address this problem?

Bower and Wilkins is a British loudspeaker company reinventing the hi-fi business

Producer Maire Devine
Presenter Winifred Robinson.

53 minutes

Last on

Wed 23 Nov 2011 12:00
大象传媒 Radio 4 FM

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Previous

22/11/2011

Next

24/11/2011

See all episodes from You and Yours

Chapters

  • Equality and Human Rights Commission Care Report 1

    A representative of the homecare industry responds to a report critical of provision.

    Duration: 06:29

  • Bad Online Reviews or Blackmail?

    Companies are complaining that review websites are being used to blackmail them

    Duration: 08:56

  • Reinventing hi-fi

    How does a traditional hi-fi company continue to expand when MP3s take over from hi-fi?

    Duration: 09:38

  • Equality and Human Rights Commission Care Report 2

    Penny Clark who runs a small home care company in Yorkshire responds to today's report.

    Duration: 05:00

  • Problems at Thomas Cook

    We investigate the plight of the giant holiday company which is in huge debt.

    Duration: 04:59

  • Sally's Story

    A teenager tells Genevieve Tudor of Radio Shropshire about her upringing of neglect

    Duration: 08:31

  • Equality and Human Rights Commission Care Report 3

    Professor Sheila Peace on today's report on provision of care in the home

    Duration: 06:22

Broadcasts

  • Wed 23 Nov 2011 12:00
    大象传媒 Radio 4 FM
  • Wed 23 Nov 2011 12:04
    大象传媒 Radio 4 LW

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