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Reporting fraud and the new culture of complaining

Action Fraud was set up to help people report cases of fraud, but is it working as well as it should? Plus, the British are getting better at complaining. With Winifred Robinson.

Action Fraud is the UK's national fraud and internet crime reporting centre. If you've been scammed, ripped off or conned, you can get in touch and report it. But a senior police officer who helped set up the centre says it isn't working properly and hasn't been well enough publicised. Traditionally British people have been reluctant to complain, preferring to suffer in silence when they're sold goods and services that don't come up to scratch. But a survey suggests that a new culture of complaining has developed, with increasing numbers of people willing to take a stand when they get poor service or shoddy goods. As English local authorities take on a bigger role in promoting public health, should their pension funds continue to invest in tobacco companies?

Presenter: Winifred Robinson
Producer: Jonathan Hallewell.

Available now

26 minutes

Chapters

  • Action Fraud

    It鈥檚 claimed the UK鈥檚 national centre for the reporting of fraud isn鈥檛 working properly

    Duration: 08:59

  • McDonalds Books

    From today McDonalds is giving books away with its Happy Meals 鈥 rather than toys.

    Duration: 02:33

  • Complaints Culture

    A study suggests a growing 鈥渃omplaints culture鈥 developing in the UK

    Duration: 04:51

  • Reaction to Michael Mosley Features

    Lots of you got in touch some to say you'd be changing your habits.

    Duration: 02:27

  • Tobacco Funding

    Should local government pension funds invest in tobacco companies?

    Duration: 09:00

Broadcasts

  • Wed 9 Jan 2013 12:00
  • Wed 9 Jan 2013 12:04

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