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Insulation collapse, call centre voice recognition technology

The collapse in the number of homes being insulated, what makes a good call centre, and the discount store that swept the board at a taste awards. With Winifred Robinson.

The number of homes being insulated has fallen dramatically this year perhaps local authorities could do more to promote the government's Green Deal scheme which offers it for no cash up front?

The modest insurance premium that can save you a heap of cash if you prang your hire car on holiday.

What makes a good 'call centre? More responsibility and fewer calls for handlers and says one of Britain's biggest users of the telephone contact lines.

We have heard all about the Portas towns but what about our regional shopping centres? Has anything they have tried to shore up their shopping districts worked? We visit Chester.

Smokers who want to cut down will now be able to access nicotine replacements -like patches and gum- without committing to give up entirely.

Barclays Bank says its come up with the ultimate in bank security - voice recognition, which its trialling for its wealthiest clients.

The discount supermarket which swept the board for taste at a prestigious national awards ceremony.

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56 minutes

Chapters

  • Insulation

    Why have the number of homes being insulated dived this year?

    Duration: 08:06

  • Greg Barker Interview

    Duration: 05:04

  • Own label awards

    The Discount supermaket which swept the board fr taste at a national award ceremony

    Duration: 03:30

  • Postgraduate Studies

    Why is getting a Masters degree unaffordable to most students?

    Duration: 04:31

  • Car hire excess

    The modest insurance premium that can save you cash if you prang your hire car on holiday

    Duration: 04:10

  • Call Centers

    A major insurer is rethinking its callcentres, but will it make ringing and better?

    Duration: 06:50

  • Smoking Cessation

    Nice says it is ok just to try to give up smoking. UK is the first to adopt this stance

    Duration: 05:14

  • Chester High Street

    What are towns that didn't get the Portas grant doing to keep theirhigh street alive?

    Duration: 04:24

  • Bank Security

    Barclays Bank is trying out voice recognition as a security measure. How does it work?

    Duration: 07:48

Broadcasts

  • Wed 5 Jun 2013 12:00
  • Wed 5 Jun 2013 12:04

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