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CPP mis-selling; Haggle on the high street

How CPP is automatically renewing a mis-sold card insurance policy, and how major high street giants will allow you to haggle on price. Consumer news with Winifred Robinson.

Card Protection Plan, or CPP, admitted miss-selling policies between 2005 and 2011 that duplicated the basic protection that comes with a bank account. The company said it would contact seven million customers. Now it's sending out letters and automatically renewing its cover. We get to bottom why customers of BrandAlley aren't receiving the goods they bought online. We'll get tips on how to haggle in huge high street chains and how the humble lightbulb could revolutionise data speeds. 'Li-Fi's creator, Professor Harald Hass, explains how the system works.

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56 minutes

Last on

Mon 11 Nov 2013 12:00
大象传媒 Radio 4 FM

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Chapters

  • Card Protection Plan (CPP)

    A company fined for mis-selling credit card insurance is renewing some of those policies

    Duration: 11:55

  • How To Haggle

    Reporter Henrietta Harrison picks up tips from high street haggler Elvan Toker-Bucuk

    Duration: 07:41

  • Energy Roundup

    What plans do the government and shadow cabinet have for cutting our energy bills?

    Duration: 03:45

  • Frequently used excuses

    "Sorry, I didn't hear my phone ringing" is the most common excuse for not answering

    Duration: 00:43

  • Help to Buy Scheme

    One month after the launch, what's takeup like for the Help to Buy Scheme?

    Duration: 04:15

  • Li Fi

    Developers of Li-fi aim to use light to get signals to and from computers and phones

    Duration: 04:05

  • The Cost of Food

    Winifred speaks to James Stroud and his father-in-law Tod White on food shopping habits

    Duration: 07:13

  • Brand Alley

    BrandAlley's Chief Exec Rob Feldmann addresses some recent complaints from customers

    Duration: 07:07

  • Listener feedback on cold call excuses

    Reporter Shari Vahl rounds up some of your favourite excuses to get rid of cold callers

    Duration: 01:21

Broadcasts

  • Mon 11 Nov 2013 12:00
    大象传媒 Radio 4 FM
  • Mon 11 Nov 2013 12:04
    大象传媒 Radio 4 LW

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