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Rights, Returns and Refunds

Was your Christmas shopping a success? Paul Lewis presents a financial phone-in on consumer rights, returns, refunds and resolving disputes.

Was your Christmas shopping a success, or are you disappointed by faulty goods, presents that didn't arrive, poor service or unwanted gifts? Call 03700 100 444 between 1pm and 3.30pm on Wednesday or e-mail moneybox@bbc.co.uk now.

Joining presenter Paul Lewis to explain your consumer rights and talk you through, returns, refunds and resolving disputes will be:

Alonso Ercilla, Fair Trading Lead Officer, Trading Standards Institute.
Jane Negus, Executive, European Consumer Centre Services.

Call 03700 100 444 between 1pm and 3.30pm on Wednesday or e-mail moneybox@bbc.co.uk now. Standard geographic charges apply. Calls from mobiles may be higher.

Available now

30 minutes

Last on

Wed 8 Jan 2014 15:00
大象传媒 Radio 4

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  • Read the transcript for this edition of Money Box Live

Broadcast

  • Wed 8 Jan 2014 15:00
    大象传媒 Radio 4

Related Links

  • (www.tradingstandards.gov.uk)
  • (www.ukecc.net)
  • (www.gov.uk)
  • (www.adviceguide.org.uk)
  • (www.consumerline.org)
  • (www.which.co.uk)
  • (www.parliament.uk)