大象传媒

Commuters complaining about overcrowded trains in the south Wales valleys are unlikely to see any improvement until at least 2017.

An X-Ray investigation found that overcrowding was one of the biggest complaints from commuters 鈥� who say there is standing room only on many peak services.

But Arriva Trains Wales Customer Services Director Lynne Milligan told X-Ray there were no more carriages available to add to trains to improve the situation.

鈥淲e operate a rail franchise which was let in 2003. The contract set out the number of trains that we were able to have and since then, that's what we have been working with, optimising that with new bits and pieces as we can. There just aren't any more and won't be until 2017,鈥漵he 聽said.

Commuters say that they face difficult conditions getting to work in Cardiff from Valleys towns.

John Riva from Caerphilly told us that often 鈥渆veryone is literally crammed into the smallest of spaces like sardines, you can't move - you can't breathe.鈥�

While Bethan Woolrich takes the train into Cardiff from Pontypridd every day said: 鈥淢ost times I don't sit down. On the way home they're even worse,鈥� she said. 鈥淯sually the 5 o'clock to 6 o'clock trains聽 people don't get on the trains because they physically can't fit on.鈥�

A company director who told X-Ray he鈥檇 done nothing wrong when he was the boss of a Swansea call centre has been banned from being a company director for ten years.

X-Ray鈥檚 Rachel Treadaway Williams confronted Nicholas Harle following complaints from viewers who had paid over large sums of money 鈥� after getting false promises the company (CCS Review) could wipe out their credit card debts.

Harle had previously been offering customers credit card refunds with a different company called Consortium Technology Limited - which traded as Consortium Reclaim. He was the director from March to November in 2012, when the firm collapsed with debts of more than 拢2m - including a quarter of a million pounds owed to customers.

The Insolvency service - which carried out the investigation - says Consortium Technology misled the customers it cold called and took hundreds of pounds from thousands of customers for services they never received.