大象传媒

Dom meets a grandmother who had a stairlift installed but found it almost impossible to use without banging either her knees or her head. He discusses whether it was 'fit for purpose', and what the phrase actually means for consumers unhappy with items they have bought.

And the story of a woman whose wheel flew off her car after a service at a well-known garage chain.

Plus a guide to buying and looking after your pets.