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Lost phone pictures, Netflix, The Charity Line

Consumer affairs programme, including stories from parents who didn't back up their phones and lost irreplaceable pictures of their children.

How were insurance companies able to influence the outcomes of investigations into historic child abuse? The MP Ann Clywd has been raising the issue in Parliament, and we talk to the abuse lawyer Kim Harrison about how firms can still make claims difficult for victims of scandals such as the North Wales Bryn Estyn Children's Home.

And if you lost your phone would you lose years of irreplaceable pictures? We've cautionary tales from parents who have failed to back up their phones - and lost precious memories like first steps in the process.

Also, we've an investigation into the premium rate directory enquiries line, which customers believed donated some of its revenues to Red Cross and Barnados - but hadn't donated any money to them for three years.

And Netflix password sharing - a lot of people do it, but does the TV streaming company actually care?

Available now

45 minutes

Chapters

  • Insurance Firms and Child Abuse

    Calls for legislation to prevent insurers influencing inquiries into historic child abuse

    Duration: 07:47

  • Streaming

    Why doesn't Netflix mind that you're sharing your account password?

    Duration: 05:05

  • Charity 118 Numbers

    A directory enquiries number that generates money to charities hasn't donated for 3 years

    Duration: 05:41

  • Phone Photographs

    Parents are losing huge swathes of family photographs from their phones and tablets

    Duration: 08:26

  • Potholes

    On the ground with Project Horizon - Surrey's bid to get rid of potholes

    Duration: 06:38

  • Bank Charges

    Why are authorised overdrafts becoming more expensive, compared to unauthorised ones?

    Duration: 03:55

Broadcast

  • Mon 27 Jul 2015 12:15

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