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Consumer series. In this edition, Rachel Treadaway-Williams investigates the builder who has taken tens of thousands of pounds from customers, but failed to finish their jobs.

In a new series, Rachel Treadaway-Williams investigates the builder who has taken tens of thousands of pounds from customers, but failed to finish the jobs. Lucy Owen meets the north Wales camper van owner who's been plagued by peeling paint. And, as the 大象传媒 Wales's Live Longer Wales season continues, Rhodri Owen follows the progress of a group of smokers in Ebbw Vale as they try out different methods to help them kick the habit.

30 minutes

Last on

Mon 5 Oct 2015 19:30

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Babies at Rugby World Cup

Babies at Rugby World Cup

Louise Gilbert and her partner Paul Kennedy were looking forward to watching Ireland play Canada in the Rugby World Cup at the Millennium Stadium last month. But just days before the match, excitement turned to panic when they found out their 6 month old baby, Finbar would need his own ticket to get in!

Louise, who lives in Caerphilly, told X-Ray that she wasn't even pregnant when the tickets were purchased more than a year ago. Finbar had already been to see his first rugby match during the 'warm ups' for the Rugby World Cup, so Louise was shocked to discover that the main tournament had a different policy.听

She tried to buy a child ticket online - it cost 拢15,听but found she had to buy and adult ticket with it for an additional 拢85!

Desperate to go to the game, Louise made some calls to Rugby World Cup but says they failed to call her back as promised. When she contacted them again a few days later she was told there were no child tickets left.

Furious, Louise contacted X-Ray. She also took to Twitter to air her grievances and found other fans in the same situation.

The following day, Rugby World cup contacted Louise this time with good news: miraculously they鈥檇 found a ticket for Finbar. Louise has also been promised he鈥檒l get a ticket when they go to watch the Quarter Final on 18th听October too.

England Rugby 2015 insists there hasn't been a change in policy and they鈥檙e committed to making sure all fans have a great experience of Rugby World Cup 2015. They say they'll do their best to help fans who still need additional tickets for babies. They advise anyone needing a ticket to contact customer services on听0333 003 2015 (from the UK)听or visit the venue ticket office.

You can also visit the听听for more information.

Cardiff Taxis

Cardiff Taxis

Thousands of Rugby fans from all over the world have been descending on Cardiff over the past few weeks to watch the Rugby World Cup. If you鈥檝e had trouble getting home at night from the City Centre lately though, you鈥檙e not the only one.

Lots of you have been complaining on Facebook and Twitter about licensed cabbies over-charging or refusing to take short fares.

Even ex-Rugby International Jonathan Davies tweeted:

鈥淲hen are Cardiff Council going to sort out black and white taxis, dangerous for ladies on their own and bad impression for city鈥

The city鈥檚 licensed taxi drivers have denied that short fares are being turned down but Cardiff Council has told us that it is already investigating numerous complaints. As a result, it has started a 'mystery shopping' exercise to test taxi drivers during the remaining World Cup games.听

The initiative was announced after three sex attacks within five days in the city recently.

Cardiff Council is encouraging anyone who has experienced difficulties to file a complaint. You can do this by sending a photo of the driver鈥檚 identification if possible (taken with your smart phone), or cab number, along with the date, time and location to听licensing@cardiff.gov.uk.

Stop Smoking Wales

Stop Smoking Wales

X-Ray is taking part in 大象传媒 Wales 鈥淟ive Longer鈥 campaign, encouraging us all to make changes for a healthier lifestyle.

This week we sent Rhodri to Ebbw Vale, the town with the highest population of smokers in Wales, to meet people trying to kick the habit.

Geoff Morris has smoked for nearly thirty five years, usually smoking around twenty cigarettes a day.听He has a physically demanding job as a plasterer and says he's also noticed a decline in his fitness whilst听walking his dog Strider.


Geoff has tried to give up in the past using various products including nicotine gum, e-cigarettes and even acupuncture. They had limited success for Geoff, but many smokers find them helpful; it's worth remembering that many nicotine replacement products are available free of charge on the NHS, either through your GP or Stop Smoking Wales. .听

Following a health check Geoff was referred to Stop Smoking Wales which has several local groups running all over the country. The sessions can be arranged in a group or on a one-to-one basis and help with the behavioural side of quitting: habit, cravings, weight gain and withdrawal.

After seven weeks of going to classes, Geoff is finding the group support very helpful and still hasn鈥檛 had a cigarette. He still has a long way to go to conquer his smoking addiction, but Geoff says he is already feeling the benefits and the aches and pains in his arm have stopped.

And Geoff isn鈥檛 the only one enjoying the extra energy and muscle strength - his dog Strider now gets to go for much longer walks up the hills of Ebbw Vale!

You can call Stop Smoking Wales for free on 0800 085 2219 or visit their听.

Or click to visit their page on the NHS direct website.

Credits

Role Contributor
Presenter Lucy Owen
Presenter Rhodri Owen
Reporter Rachel Treadaway-Williams
Series Producer Joanne Dunscombe

Broadcast