大象传媒

If you've seen a TV advert for McDonalds recently, you'll know they're in the midst of a big push to remind everyone that their food is good quality. As well as promising 100% British and Irish beef in their burgers, and only breast meat in their chicken nuggets, the company recently committed to using 100% British potatoes for their fries. Why, after years of success in the UK, is the chain still unable to shake off its fast food image? The UK Chief Executive explains his vision for the brand.

Last week the Universities Minister, Jo Johnson, unveiled his plans for higher education over the next 5 years on You and Yours. Among them was a commitment to drive up standards of university teaching with something called the Teaching Excellence Framework. It prompted a heated response from listeners who told us they were concerned about how the system would work. Peter White hears from one, an academic, who got in touch to tell us what's wrong with the proposals.

First Direct - which calls itself the 'unexpected' bank - has been giving its customers some unexpected and unwelcome treatment. We hear from two long-standing customers who have been told their identity documents are no longer sufficient, one because she chooses to bank in her maiden name, and the other who uses his middle name. Why is the bank becoming more concerned about customer identity now, after more than 30 years in operation, and how does that compare with practice across the banking sector?