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Payment errors, Energy prices, Train performance, Fat pets

Consumer news, including the new promise to rescue money sent in error to the wrong bank accounts and getting a good deal on energy bills when served by only one supplier.

The new promise to rescue money sent in error to the wrong bank accounts.

We're told that switching is the way to reduce your energy bills - but how can you get a good deal when you live somewhere served by just one supplier?

And the fat pets that go on a diet - do they lose weight? Do they keep it off? We revisit some we met over a year ago, including a dog so large it couldn't get up the stairs.

Presenter: Winifred Robinson
Producer: Jon Douglas.

Available now

45 minutes

Chapters

  • Product Recalls

    Consumer champion Lynn Faulds Wood on her review into recalls of unsafe products.

    Duration: 07:09

  • Payment Errors

    The challenges of retrieving money accidentally sent to a wrong bank account.

    Duration: 03:24

  • Fat Pets 1

    The dog who couldn't make it up the stairs. Did entering a slimming contest help?

    Duration: 04:13

  • Train Performance

    Rail travel is popular but how good a service are we getting?

    Duration: 05:45

  • Gardening

    Most of our garden plants are grown in the U.K. But how do sales fare in wet weather?

    Duration: 07:20

  • Fat Pets 2

    The rabbit who entered into a slimming contest.

    Duration: 02:49

  • Isle of Man Energy

    How do you protect consumers in an energy market with only one supplier?

    Duration: 08:30

Broadcast

  • Thu 18 Feb 2016 12:15

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