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Shelter helps millions of people every year struggling with bad housing and homelessness through our advice, support and legal services. We’re here so no one has to fight bad housing or homelessness on their own.

Last year 180,000 people called our helpline in urgent need of help and advice. But, we were only able to answer two thirds of these calls. We don’t want any call to go unanswered; we believe everyone should have a safe, secure and affordable place to call home, which is why we are appealing for your support. 

As you hear in the appeal, Louise and her children spent over a year homeless. They had to sleep on friends’ sofas and live in one cramped room of a bed and breakfast. Reaching breaking point, Louise called Shelter’s free helpline. Thanks to Shelter, Louise and her children now have a safe place they can call home.

Shelter's free national helpline is available 365 days a year to offer expert housing advice to anyone struggling with bad housing or homelessness - no matter what their situation.

Just one call to the Shelter helpline can be the difference between someone losing their home or keeping it.