Money Box Live: Is the Consumer Complaints Process Clear or Too Complex?
Financial phone-in. Alternative Dispute Resolution came into effect in the UK just over a year ago as part of the Consumer Rights Act. Is it working?
Alternative Dispute Resolution came into effect in the UK just over a year ago as part of the Consumer Rights Act. The intention was to ensure that in situations where disputes between traders and consumers cannot be resolved directly the matter can still be settled without having to pay to go to court. It involves an independent third party looking at the problem and trying to find a solution.
Louise Cooper and guests discuss Alternative Dispute Resolution - has it made the process of escalating complaints clearer or more complex for consumers to understand?
Send your questions, experiences or views by e-mail to moneybox@bbc.co.uk.
From 1pm to 3.30pm on Wednesday 2 November you can also call 03700 100 444. Standard geographic charges from landlines and mobiles will apply.
Guests:James Walker founder and CEO, resolver.co.uk
Andy Allen Service Director, Chartered Trading Standards Institute
Dr Naomi Creutzfeldt, lecturer, University of Westminster
Donal Galligan, Director,Ombudsman Association.
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