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Wake Up To Money hears from one woman who says her struggle to book a room in one of the UK's quarantine hotels has meant she now won't get to have Christmas with her family.

The former boss of the business watchdog has criticised the government's handling of the travel testing system. He says the PCR and Lateral Flow test market is a "rip off jungle"

And : If you work in customer facing job, have you noticed people getting ruder? The CEO of First Direct Bank thinks it's a growing problem because of frustration over shortages and delays. He's put his name to an open letter asking customers to be kinder.

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With Felicity Hannah