大象传媒

From the end of this month, any funeral plan providers will need to authorised by the FCA. The plans cost thousand of pounds and firms promise to give people peace of mind that their loved ones will not be hit with a big bill when they die. But now providers face a major clampdown after an investigation exposed evidence of misselling and high-pressure sales tactics.

Edinburgh Airport passengers have waited for hours in the sweltering heat to collect their luggage. This is the latest in a series of issues linked to baggage processing.
To deal with an ongoing backlog, international cargo handler Swissport opened a temporary outdoor facility on the day the UK saw its highest recorded temperatures. We look at what's been going wrong with airport baggage and how passengers can try to protect themselves.

More than half of UK households have a pet. But having one in rented accommodation can be a challenge. A recent study by the Landlords Association found that just over 85 per cent of landlords and agents have seen damage to their property caused by pets. Landlords say that they have had to spend hundreds of pounds repairing properties and they were unable to recoup the cost.

Issues with getting your parcels and dealing with courier firms is something we hear a lot on You and Yours and now the UK's communications regulator, Ofcom have said that people in the UK who send and receive parcels would receive greater protection under new rules designed to improve how companies handle complaints, we find out how it's set to work.

PRESENTER: Peter White
PRODUCER; Linda Walker