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Across five episodes, Rachel Botsman traces the intriguing history of trust.

Rachel looks back on what she sees as the three major chapters of trust in human history. In the broadest terms, these are Local Trust, Institutional Trust, and Distributed Trust. As we’ve moved from one to the next, we've experienced, what she calls, ‘Trust Shifts’.

These shifts have happened because humans took a risk to try something new. To innovate in ways that have shaped our behaviours, for better or worse. Rachel reflects on how each trust shift has profoundly changed the dynamics of our lives; whether that’s how we bank or buy goods, vote, learn, travel, date, and importantly, find and consume information.

In Episode 3, Rachel explores how as the role of institutions grew in our lives, events happened which shook their foundations, and people began to question their purpose and intentions. She tells the story of how trust in one system, healthcare in the United States, unraveled. And how it can be a lesson to all institutions.

Featuring Julian Appiah-Koduah of Jul's The Hair Klinik in Mitcham, and Dr Bayo-Curry Winchell, Family Medicine and Urgent Care Physician, Medical Director and Founder of Beyond Clinical Walls.

Jul's The Hair Klink are part of the UK-first BAME Barber Network project, set up by the London South Bank University, Croydon BME Forum and Off The Record.

Rachel Botsman is the author of Who Can You Trust? and What's Mine Is Yours. She was Oxford University’s first Trust Fellow and has worked with world leaders, the Bank of England, CEOs and financial regulators.

Producer: Eliza Lomas for ´óÏó´«Ã½ Audio, Bristol
Editor: Chris Ledgard