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American couple Faith and Chuck attempt to check into their holiday cottage in Ambridge. Faith finds it all very quaint, especially the key under a flowerpot, and they make themselves at home. But it seems different from the online pictures, and tired Chuck is less taken.
Meanwhile, Kate and Jakob can’t agree on where to holiday in the new year – she fancies warmth, he talks up Finland in February. They’re stopped in their tracks as Jakob spots movement inside his cottage. He wants to call the police, but Kate goes to investigate.
Faith and Chuck are adamant they have booked to stay in the Rookery. Jakob insists he has never heard of the website, so Chuck goes to contact the company. Chuck wonders whether the owners have tricked them and plan to take them hostage. Meanwhile as Chuck can’t get through to anyone, Faith sends an email, asking someone to call her asap.
Chris, who owns the cottage, knows nothing about any listing. Jakob and Kate spot that the photos online don’t resemble the real cottage. Jakob’s simple view is that the couple can’t stay there, but Kate feels compelled to help. After proper introductions, Kate invites them to stay the night, leaving Jakob stunned to find himself sharing a yurt with Kate. Kate plans to ring round places tomorrow for the couple. As suspicious Jakob goes to grab his pyjamas and lock away any valuables, Kate looks forward to a night under canvas and assures them it will all be sorted out tomorrow.