大象传媒

Holly & the team investigate why the Department for Communities, which manages benefits in Northern Ireland, rejected Mark鈥檚 attempt to update his mother鈥檚 address when she moved to residential care. The result was an overpayment of her benefits, which the family may now have to repay, and a GDPR breach when letters were sent to an old address. Expert Rachael Jeffers attempts to make sense of what happened.

Patsy & Patricia did some online shopping but called Holly when items they hadn鈥檛 ordered started arriving, and Gillian got in touch when she realised her grandfather had been paying her grandmother鈥檚 phone bill nearly a decade after her death but the network provider wouldn鈥檛 refund them.

The UK has its 100th banking hub, but there鈥檚 still some confusion around who can use them and when. Cat Jennings from Cash Access UK explains all.

And the team assembles to discover whether their phones were listening to them after their definitely....sort of...scientific experiment.

If you have a story or experience you want to share email cfb@bbc.co.uk