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Customer Service

This week Peter Day talks to Professor Ranjay Gulati of Harvard about his book Reorganise for Resilience, and suggests companies can grow their business even in these difficult economic times, by improved customer insight.

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25 minutes

Last on

Sun 11 Apr 2010 18:05GMT
大象传媒 World Service Online

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30/03/2010

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Broadcasts

  • Tue 6 Apr 2010 08:05GMT
    大象传媒 World Service Online
  • Tue 6 Apr 2010 11:05GMT
    大象传媒 World Service Online
  • Tue 6 Apr 2010 14:05GMT
    大象传媒 World Service Online
  • Tue 6 Apr 2010 19:05GMT
    大象传媒 World Service Online
  • Wed 7 Apr 2010 00:05GMT
    大象传媒 World Service Online
  • Sat 10 Apr 2010 22:05GMT
    大象传媒 World Service Online
  • Sun 11 Apr 2010 18:05GMT
    大象传媒 World Service Online

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