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Eric and Adam will be taking a look at customer service - the good, the bad and the ugly - and they'll be helping you to gear up and learn how to complain properly!

Plus, how well do you take criticism? Are you someone who can just shrug it off pretty easily…or does it prey on your mind and get you down? You can hear from a Shropshire life coach about how to take it in your stride - and even use it to your advantage!