大象传媒

There are few things more exciting than going on holiday. You plan and prepare, book flights and accommodation, and of course have to head for the shops for those last-minute 'essentials'. So if you arrive at the airport only to find your flight is cancelled or heavily delayed, it can play havoc with all your holiday hard-work. You should at least be in line for a refund, right? Well, for some easyJet customers it's been a long journey to get what they're owed... This article was first published on Wednesday 19 October 2016.