大象传媒

James Bay has spoken out about inflated gig ticket prices, telling 大象传媒 Radio 5 live鈥檚 Nihal Arthanayake "it's wrong and unfair" that advertisers on Viagogo are charging over four times the face value for a ticket to his show.

The interview follows the news that National Trading Standards has been asked by the Advertising Standards Authority to open an investigation into Viagogo for allegedly misleading consumers over booking fees and delivery prices.

Bay said: 鈥淭hey just don鈥檛 care. They just don鈥檛 seem to care. They don鈥檛 understand how unfair it is."

Viagogo are yet to respond to 5 live's requests for comment.

According to the ASA, Viagogo said 鈥渆ach ticket home page contained the text 鈥榩rices exclude booking and delivery fees (applicable by transaction)鈥�, and therefore at the first stage of the customer journey, consumers were informed that the prices displayed did not include additional booking and delivery fees鈥�.

This clip is originally from Afternoon Edition on Wednesday, 30 May 2018.

Show less