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The chief executive of the TSB, Paul Pester, has offered numerous apologies to customers who have been affected by IT chaos at the bank.

He told the Commons Treasury Committee that 1300 customers had lost money as a result of fraud.

He was asked if the TSB deserved to be renamed - Truly Shambolic Bank - as Kristiina Cooper reports.

You can hear more from Today in Parliament 11.30pm on Radio 4.