Magaluf death parents 'left unsupported'
The parents of a teenager who fell to his death in Magaluf have said they were "devastated" by the lack of support offered by UK authorities.
Thomas Channon, 18, fell about 70ft (21m) over a knee-high wall at the Eden Roc complex in Majorca on 12 July.
His parents Ceri and John Channon said officers were unable to tell them the exact cause of death, which they later found out through their son's friends.
Our reporter Anna Collinson has been to meet them.
The Foreign Office said in a statement: "We are assisting the family of a British man who has died in Mallorca, and are in contact with the Spanish authorities."
South Wales Police said its officers had attended the family home at the Foreign Office's request, but were "not investigating the circumstances of Mr Channon's death as this falls within the jurisdiction of the Spanish authorities".
The 大象传媒 has made repeated attempts to contact the resort owners.
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