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Right now, there are thousands of people working hard in other people’s homes to keep them running smoothly. But what’s it like working in domestic service in modern Britain? Juliet Adame and Dawn Nickless talk about their experiences of the relationship between employer and employed, and the extent to which class still plays a role in people’s attitudes towards domestic workers. Jenni also speaks to Dr Lucy Delap from the University of Cambridge about how much the life of a cleaner, nanny and gardener has changed – or not – in the past 100 years, and why so many women feel mortally embarrassed about being the boss.