大象传媒

Imagine strangers begin to turn up at your street, thinking they've booked a holiday house there - only to find it doesn't exist.

Well - that's exactly what happened to Karin Arsenius in Plumstead, who says her - and her neighbours - have spent hours helping families who found themselves with nowhere to stay.

She said it seemed the street's postcode had been used for a fake accommodation listing on the travel website Booking.com.

Booking.com said it has apologised to those affected and removed the listing.

大象传媒 Radio London's Lauren Stanley has the story.