大象传媒

It's the moment that can throw your commute into disarray. You think the bus will pull in and pick you up, but instead it carries on, leaving you and other annoyed passengers behind.

According to residents, that is what has been happening with the route 18 bus in Kensal Town in north-west London - and they are getting fed up.

The bus operator says the number of complaints about buses not stopping on the route was "relatively small". But we've heard from a resident who said one inspector told him it was because the bus drivers are under pressure to make up time on the route, so they skip stops.

According to TfL, the bus can be classified as "full" by the driver even if only the lower deck is at capacity.

大象传媒 London's Tom Edwards has the story.