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Violence and abuse against shopworkers rose to 1,300 incidents a day last year, according to a trade body. The British Retail Consortium has criticised the "woefully inadequate" action taken by the government to deal with what it calls a "crisis". There have been calls for violence against shop workers to be made a standalone offence in England and Wales – something that is already the case in Scotland. 5 Live listeners told Nicky Campbell about their experience…