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Mehri Jafarpour Shalmani travelled from Birmingham to Montigny-le-Tilleul, in Belgium, for a two-night break on 29 March.

But after arriving at the seven-bedroom house, the supermarket worker and her fellow travellers found a tenant living there – before a second group of tourists turned up saying they had also booked it.

Airbnb said as well as offering a full refund it was investigating its original handling of the incident and added that such issues were rare.

Advertised as a "fabulous place that offers good times", the Belgian house seemed ideal for Mrs Jafarpour Shalmani's group of 12, which included her own family, her sister's family, and neighbours.