Birmingham Airport 'shambles'
Passengers at Birmingham Airport face delays after a technical problem in security.
Passengers at Birmingham Airport have been facing delays, with some missing their flights, after a technical problem in security.
Posts on social media showed huge queues of people waiting near lifts inside the airport.
The airport apologised, saying a technical issue with security lanes on Monday morning compounded the peak departure schedule.
Roger Burton, from Redditch in Worcestershire, said he missed his flight to Alicante in Spain earlier, despite getting to the airport with three hours to spare.
A spokesperson for the airport said: 鈥淲e saw a usual busy Monday morning at Birmingham Airport with customers queuing downstairs, which is the new normal, as the upstairs queuing area has been taken out of service as we construct our new security area"
鈥淭his morning we encountered a technical issue with our security lanes, which compounded the peak departure schedule and hindered our operation.
"We sincerely apologise to our customers for the level of service that they received, this is not what we aim to deliver here at Birmingham Airport."
They also cited potential delays if security rules had not been adhered to with luggage being rejected, adding extra time for passengers.
鈥淭he airport has been a working building site for 18 months, and continues to be, while we build for our future with a new security area," the spokesperson added.
They said queuing and walking routes were "constantly changing" but staff were around to offer help and assistance.
Duration:
This clip is from
More clips from 大象传媒 Radio WM
-
Wolverhampton Martial Arts man now an author
Duration: 08:55
-
Groom chooses Brummy accent for his wedding vows
Duration: 04:36
-
Andy Peaks on FA Cup victory over Burton
Duration: 04:36
-
Andy Whing on FA Cup loss to Bromley
Duration: 04:15