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Homeowners who say their houses are being destroyed by unsuitable insulation are missing out on measures to fix it as the work was carried out too long ago.

The government has found a "serious systemic" issue in homes fitted with insulation under two of its own schemes since 2022 – and ordered installers to put it right.

But that won't include 93-year-old Margaret Chappell whose work was done in 2021 and now her house is consumed by damp, black mould and crumbling plaster.

The government said it would keep other schemes under review but Mrs Chappell said she and other residents were being ''ignored".

Zoe Conway reports.